Effective Date: 21 July 2025
Zen-Sai Wellness (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, https://zensaiwellness.co.za (the “Site”), or interact with our services.
By using our Site or services, you agree to the terms outlined in this Privacy Policy.
We collect personal information that you voluntarily provide when you interact with us through our Site. The types of personal information we may collect include:
Contact Information: Name, email address, phone number, etc.
Demographic Information: Age, gender, and location.
Health-Related Information: Information related to addiction, treatment preferences, and other health-related data that you provide when contacting us for services.
Payment Information: If applicable, payment card details or billing information.
Technical Information: IP address, browser type, operating system, referring website, and any other information automatically collected via cookies or other tracking technologies when you visit our Site.
We use the information we collect for the following purposes:
Providing Services: To deliver the services you have requested (e.g., treatment inquiries, bookings, or consultations).
Communication: To respond to your inquiries, provide customer support, or send you relevant information regarding our services.
Marketing: To send promotional information, newsletters, or updates about Zen-Sai Wellness services that may interest you. You can opt out of marketing communications at any time.
Legal Compliance: To comply with legal obligations and protect our legal rights.
Website Analytics: To monitor and improve the performance of our Site and user experience.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with third-party service providers who assist us in operating our Site, providing services, and conducting our business (e.g., payment processors, email marketing services).
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a legal process (e.g., a court order).
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the security of your data.
We use cookies and similar tracking technologies (e.g., web beacons, analytics scripts) to collect information about your browsing activities on our Site. Cookies help us enhance your experience, analyze usage patterns, and improve the functionality of our Site.
You can control cookie settings through your browser, and you may opt out of certain tracking technologies by adjusting your browser settings or using third-party tools. However, disabling cookies may affect the functionality of some parts of our Site.
You have the right to:
Access Your Information: You may request a copy of the personal information we hold about you.
Correct or Update Your Information: You can update your personal information if it is inaccurate or incomplete.
Withdraw Consent: You can withdraw your consent for us to process your personal information at any time.
Opt-Out of Marketing: You may opt out of receiving marketing emails or communications by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at zensaiwellness@gmail.com or call us at +27 31 563 0751 or +27 84 488 7861.
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Zen-Sai Wellness
Email: zensaiwellness@gmail.com
Phone: +27 31 563 0751 / +27 84 488 7861
Address: 103 Blackburn Rd, Park Hill, Durban North, 4051
By using our Site or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
